Maison de Porcelaine is a premium Korean beauty (K-Beauty) retailer based in Geneva, Switzerland, with an office in Paris. We are a curated online skincare store — not a porcelain, tableware or homeware brand. The name refers to porcelain skin, the Korean beauty ideal of a clear, even and luminous complexion.

We select dermatological and clean-formulation Korean skincare houses, verify each formula against EU cosmetic regulation, and ship them across Switzerland, France, the European Union and the United Kingdom.

Maison de Porcelaine is the official partner and authorised distributor of six Korean houses:

• d'Alba — Italian white truffle skincare, vegan-certified
• Abib — gentle barrier care built on Jericho Rose and rice probiotics
• Vegetology — K-vegan brightening with patented Viniferine, EWG Green-grade
• Dr. Solution — clinical formulas developed in Seoul dermatology clinics (PDRN, Bifida, Niacinamide)
• Vitamin U — anti-aging with patented Vitamin U and Volufiline
• Clean-Up — derma care for blemish-prone and post-procedure skin

Every product is sourced directly from the brand, never through resellers or parallel imports.

Our headquarters are in Cologny, Geneva, Switzerland, and our French office is Bureau de Paris, 229 rue Saint-Honoré, 75001 Paris.

Orders are fulfilled from two European logistics centres — one in Switzerland and one in France — operated with our partner E-Logik. Swiss orders ship from the Swiss centre, so they arrive as a domestic delivery with no customs formalities.

Absolutely. Maison de Porcelaine is the official partner and authorised distributor of every brand in our collection. Every product is sourced directly from the brand itself, never through resellers, parallel imports, or third-party channels.

Every product offered through Maison de Porcelaine is fully registered with the CPNP (Cosmetic Products Notification Portal) of the European Union. This guarantees that each formulation has been:

• Officially notified to EU regulatory authorities
• Verified for compliance with EU cosmetic safety standards
• Authorised for legal and safe distribution across the EU market

Your trust is the foundation of the Maison, and we honour it through this direct partnership model.

Yes, our formulas are dermatologically tested and designed to be gentle on sensitive skin. However, we always recommend performing a patch test before first use.

Absolutely.
Our curation follows five standards: clean formulations, high performance on skin, refined Korean aesthetic, premium selection, and dermatological testing. The vast majority of our products are certified vegan, cruelty-free, and clinically tested. Specific certifications for each product are detailed on the product page.

We do not test on animals, and our products are cruelty-free as well.

No, our formulas are free from parabens, sulfates, and other harsh chemicals.

Results may vary depending on skin type and product usage, but many customers notice visible improvements within 2–4 weeks.

Store your products in a cool, dry place away from direct sunlight to maintain their effectiveness.

We ship to Switzerland, France, the United Kingdom and 26 European Union countries.

• Switzerland and France — our two home markets
• EU Zone 1 — Germany, Belgium, Luxembourg, Netherlands
• EU Zone 2 — Austria, Denmark, Spain, Finland, Greece, Ireland, Italy, Portugal, Sweden
• EU Zone 3 — Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
• United Kingdom

Shipping cost and delivery time depend on the zone. See the two questions below.

We accept returns within 14 days of delivery for unused and unopened products. Please refer to our return policy page for more details.

Orders are dispatched within 1 to 2 business days. Delivery times below are counted from dispatch and do not include customs clearance.

• Switzerland — 1 to 2 business days
• France — 1 to 3 business days
• EU Zone 1 — 2 to 4 business days
• EU Zone 2 — 3 to 6 business days
• EU Zone 3 — 4 to 8 business days
• United Kingdom — 5 to 8 business days

You'll receive an email confirmation as soon as your order leaves our fulfilment centre. If your parcel has not arrived within 7 business days of the shipping confirmation, please contact us at info@maisondeporcelaine.com.

From two European fulfilment centres — one in Switzerland, one in France — operated with E-Logik, our European and Swiss fulfilment partner.

Swiss orders ship from the Swiss centre and arrive as a domestic delivery. Orders for France, the EU and the United Kingdom ship from the French centre. Regional carriers include Swiss Post (Switzerland), DPD and Mondial Relay (France), FedEx (United Kingdom) and established local couriers across the EU. Every parcel is fully tracked.

Complimentary shipping applies from these order values:

• Switzerland — CHF 40 and above
• France — €45 and above
• EU Zone 1 — €65 and above
• EU Zone 2 — €85 and above
• EU Zone 3 — €115 and above
• United Kingdom — £80 and above

Below those thresholds, standard shipping applies:

• Switzerland — CHF 3.90
• France — €3.30 home delivery, or €2.50 to a Mondial Relay pickup point
• EU Zone 1 — €11.40 home delivery, or €7.35 to a pickup point
• EU Zone 2 — €16.75
• EU Zone 3 — €24.90
• United Kingdom — £18.00

Full details are available in our Shipping & Delivery Policy.

Switzerland — none. Swiss orders ship from our Swiss fulfilment centre, so they are a domestic delivery. VAT is included in the displayed price and there are no customs formalities or fees on arrival.

European Union — none. VAT is included in displayed prices and no additional customs fees apply at delivery.

United Kingdom — orders may be subject to import VAT, customs duties and clearance fees on arrival, set by UK customs authorities. For orders over £135, UK VAT is typically collected at import by the courier (FedEx) before delivery, and FedEx may charge a clearance or handling fee. The customer is the importer of record.

Full details in our Shipping & Delivery Policy.

Yes. A small gesture from the Maison accompanies every order:

• Orders of any value — one complimentary Abib Collagen Gel Mask, alongside our signature Maison de Porcelaine shopping bag
• Orders of €60 / CHF 60 / £60 or more — two complimentary Abib Collagen Gel Masks (plus the shopping bag), as a special thank-you