Absolutely. Maison de Porcelaine is the official partner and authorised distributor of every brand in our collection. Every product is sourced directly from the brand itself, never through resellers, parallel imports, or third-party channels.

Every product offered through Maison de Porcelaine is fully registered with the CPNP (Cosmetic Products Notification Portal) of the European Union. This guarantees that each formulation has been:

• Officially notified to EU regulatory authorities
• Verified for compliance with EU cosmetic safety standards
• Authorised for legal and safe distribution across the EU market

Your trust is the foundation of the Maison, and we honour it through this direct partnership model.

Yes, our formulas are dermatologically tested and designed to be gentle on sensitive skin. However, we always recommend performing a patch test before first use.

Absolutely.
Our curation follows five standards: clean formulations, high performance on skin, refined Korean aesthetic, premium selection, and dermatological testing. The vast majority of our products are certified vegan, cruelty-free, and clinically tested. Specific certifications for each product are detailed on the product page.

We do not test on animals, and our products are cruelty-free as well.

No, our formulas are free from parabens, sulfates, and other harsh chemicals.

Results may vary depending on skin type and product usage, but many customers notice visible improvements within 2–4 weeks.

Store your products in a cool, dry place away from direct sunlight to maintain their effectiveness.

Yes, we ship EU wide (Including Switzerland and UK). Shipping times and charges may vary depending on your location.

We accept returns within 14 days of delivery for unused and unopened products. Please refer to our return policy page for more details.

We process orders placed on weekdays without delay. Delivery timelines vary by destination:

• France — 1 to 3 business days
• Switzerland — 2 to 5 business days
• United Kingdom — 3 to 5 business days
• Other EU Countries — 2 to 4 business days

You'll receive an email confirmation as soon as your order leaves our fulfillment hub. If your parcel has not arrived within 7 business days of the shipping confirmation, please contact us at info@maisondeporcelaine.com.

All Maison de Porcelaine orders are dispatched from our European fulfillment hub in Paris, France, in partnership with Hive, our trusted European logistics specialist.

We offer complimentary standard shipping on all orders of €60 / CHF 60 / £60 or more, across all destinations.

For orders below this threshold:

• France — €3.90
• Switzerland — CHF 6.90
• United Kingdom — £11.90
• Other EU Countries — €6.90

Full details are available in our Shipping & Delivery Policy.

As Switzerland and the United Kingdom are outside the EU customs union, some orders may be subject to local import VAT and customs fees:

Switzerland

• Below CHF 62 — no import VAT applies (Swiss de minimis rule)
• CHF 62 or more — Swiss import VAT (8.1%) and customs handling fee at delivery

United Kingdom

• £135 or less — UK VAT (20%) included in displayed prices; no fees at delivery
• Over £135 — UK VAT and customs handling fee at delivery

Full details in our Shipping & Delivery Policy.

Yes. A small gesture from the Maison accompanies every order:

• Orders of any value — one complimentary Abib Collagen Gel Mask, alongside our signature Maison de Porcelaine shopping bag
• Orders of €60 / CHF 60 / £60 or more — two complimentary Abib Collagen Gel Masks (plus the shopping bag), as a special thank-you