Cancellation policy

Purchase Options Cancellation Policy

This policy applies to purchase options that renew or are fulfilled over time — subscriptions and recurring deliveries placed through maisondeporcelaine.com. Single, one-time orders are covered by our Terms of Sale and our Return & Refund Policy.

Your Subscription

At checkout you choose how often you would like your products delivered:

  • Every month
  • Every 2 months
  • Every 3 months

Every frequency carries the same 10% saving, applied automatically to each delivery for as long as the subscription remains active. You can change your frequency at any time without losing the saving.

How Billing Works

  • Your first payment is taken when you place the order.
  • Each renewal is charged automatically to the same payment method, at the frequency you chose.
  • We send you an email before each renewal, so nothing is ever charged without notice.
  • Each renewal is charged at the price displayed at that time with your 10% subscription saving applied, VAT included where applicable.

Cancelling

You may cancel at any time. There is no minimum commitment and no cancellation fee.

A cancellation takes effect from your next renewal. If a renewal has already been charged and prepared for dispatch, that delivery is completed and the cancellation applies to the one after it.

Pausing, Skipping and Changing

You can pause a subscription, skip a single delivery, move between the monthly, two-monthly and three-monthly frequencies, or update your delivery address and payment method from the same page, or by writing to us. Changes made before a renewal is processed apply to that renewal.

Right of Withdrawal — European Union and United Kingdom

Customers in the European Union and the United Kingdom keep their statutory right to withdraw from the purchase of unopened, sealed products within 14 days of delivery, for each delivery received. The product must be returned with all seals and original packaging fully intact. Return shipping costs are the customer's responsibility.

Because of the personal and hygienic nature of skincare, opened or used products cannot be returned.

Damaged, Defective or Incorrect Items

If a delivery arrives damaged, defective or incorrect, we will replace it or refund it at no cost to you.

Please contact us within 7 days of delivery, through either channel:

Include:

  • A clear photograph of the damage or defect
  • Your order number
  • A short description of the problem

A member of our Customer Care team responds within 2 business days. Once a claim is approved, a replacement is dispatched with your next available shipment, or a refund is issued to your original payment method within 14 days. You do not need to return a damaged item unless we ask you to.

Failed Payments

If a renewal payment fails, we will retry it and let you know by email. If payment cannot be taken, the delivery is held and the subscription is paused rather than cancelled, so you do not lose your settings. You can update your payment method at any time from your account.

Changes to This Policy

We may update this policy from time to time. If a change affects an active subscription, we will tell you by email before it takes effect, and you may cancel before your next renewal if you do not wish to continue.

Contact

For anything relating to a subscription: info@maisondeporcelaine.com

Headquarters · Maison de Porcelaine Sàrl, Chemin de Planta 69, 1223 Cologny, Geneva, Switzerland

Paris office · 229 rue Saint-Honoré, 75001 Paris, France

These terms are governed by the laws of Switzerland, with the competent courts of Geneva having exclusive jurisdiction. Consumers in the European Union and the United Kingdom retain the right to bring proceedings in the courts of their country of residence.